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Archive for May, 2014

iTunes does not sync with iPhone, iPad (Error -1723)

May 2nd, 2014 2 comments

During the last few weeks I realized that my iPad mini wasn’t synchronizing any more. The error -1723 was shown.

At the Apple forums I found a couple of entries talking about this error and where it is coming from. Apple support gives the advice to

* change the USB cable and / or

* change the USB port to which it is connected to

* re-install iTunes

* re-install OS X (Mavericks in that case)

They also mentioned that Apple is telling them that the problem is hardware related and they should show up in a retail store to check.

Most of the people didn’t have luck with the suggestions Apple was providing – and I personally ran through some of them – but i didn’t re-install OS X – also with no luck at all.

Instead of doing a complete reinstall I tried to drill down the problem itself and recognized at some point that the media browser wasn’t showing photos any more – not in iTunes, but e.g. in Pages, Mail, Numbers…

That pointed me to the photo library and I started to have a deeper look at that. Knowing about the media browser issue in other applications I now checked the photo tab within iTunes when a iDevice is connected and found that there was only a spinning wheel shown… for hours. So for me this was now the indicator that something is wrong with the photo-libraries.

The setup I’m using here is:

MBP late 2008
Aperture 3.5.1
iPhoto 9.5.1 installed (but not in use)
iTunes 11.1.5

I started to test some settings and one was to setup a new Aperture Lib. I then opened iPhoto and selected this library there too.  Everything worked fine – but the media browser still was not able to show the content of the library (even if there was no content) –> spinning wheel.

My main idea then was, that maybe there was something changed with one of the last Aperture updates regarding the common use of the lib by both applications – Aperture and iPhoto.

As I didn’t use iPhoto any more I now decided to select a different Lib for iPhoto and Aperture. I opened iPhoto and created a new, fresh Library there.

After that I re-opened iTunes, selected the iDevice which should be synchronized and moved to the Photo Tab there.

And guess what – yes the spinning wheel was gone and instead of that I now was able to choose Aperture from the drop down list:

iTunes Photo Library settings

iTunes Photo Library settings

Starting from this point everything worked now like a charm – synchronizing wasn’t a problem any more 🙂

So it wasn’t a hardware issue at all – luckily!

 

Solution at a glance:

  1. Open iPhoto
  2. Create a new Library for iPhoto (File/Switch to library…/Create New…)
  3. Close iPhoto
  4. Open iTunes
  5. Connect the iDevice
  6. Open the Photos-Tab
  7. Select the Aperture Library (because I’m using it as my primary lib)

 

Categories: Aperture, Apple, iPad, iPhone, iTunes