iTunes does not sync with iPhone, iPad (Error -1723)
During the last few weeks I realized that my iPad mini wasn’t synchronizing any more. The error -1723 was shown.
At the Apple forums I found a couple of entries talking about this error and where it is coming from. Apple support gives the advice to
* change the USB cable and / or
* change the USB port to which it is connected to
* re-install iTunes
* re-install OS X (Mavericks in that case)
They also mentioned that Apple is telling them that the problem is hardware related and they should show up in a retail store to check.
Most of the people didn’t have luck with the suggestions Apple was providing – and I personally ran through some of them – but i didn’t re-install OS X – also with no luck at all.
Instead of doing a complete reinstall I tried to drill down the problem itself and recognized at some point that the media browser wasn’t showing photos any more – not in iTunes, but e.g. in Pages, Mail, Numbers…
That pointed me to the photo library and I started to have a deeper look at that. Knowing about the media browser issue in other applications I now checked the photo tab within iTunes when a iDevice is connected and found that there was only a spinning wheel shown… for hours. So for me this was now the indicator that something is wrong with the photo-libraries.
The setup I’m using here is:
MBP late 2008
Aperture 3.5.1
iPhoto 9.5.1 installed (but not in use)
iTunes 11.1.5
I started to test some settings and one was to setup a new Aperture Lib. I then opened iPhoto and selected this library there too. Everything worked fine – but the media browser still was not able to show the content of the library (even if there was no content) –> spinning wheel.
My main idea then was, that maybe there was something changed with one of the last Aperture updates regarding the common use of the lib by both applications – Aperture and iPhoto.
As I didn’t use iPhoto any more I now decided to select a different Lib for iPhoto and Aperture. I opened iPhoto and created a new, fresh Library there.
After that I re-opened iTunes, selected the iDevice which should be synchronized and moved to the Photo Tab there.
And guess what – yes the spinning wheel was gone and instead of that I now was able to choose Aperture from the drop down list:
iTunes Photo Library settings
Starting from this point everything worked now like a charm – synchronizing wasn’t a problem any more 🙂
So it wasn’t a hardware issue at all – luckily!
Solution at a glance:
- Open iPhoto
- Create a new Library for iPhoto (File/Switch to library…/Create New…)
- Close iPhoto
- Open iTunes
- Connect the iDevice
- Open the Photos-Tab
- Select the Aperture Library (because I’m using it as my primary lib)
