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Posts Tagged ‘Support’

You can buy me now a coffee :-)

July 23rd, 2018 No comments

What a nice idea – instead of thinking how you can support me after i’ve supported you, you now can spend me a cup of coffee:

Buy me a coffee

 

Buy me a coffee, please :-)Buy me a coffee, please 🙂

 

Categories: fun, Support

No luck with my DROBO

March 12th, 2009 3 comments
Disk Error - DROBO

Disk Error - DROBO

Today I tried to reconnect to my Drobo via my MBP… but I had no luck – drives have not been accessible.

So I decided to connect it not via the Airport Extreme – i connected it directly via Firewire.

This trial showed me the error-dialog you can see on the left side.

But I was a little bit happy about the fact that I was able to backup my data stored on the Drobo back to my MBP.

Well – I bought the Drobo to store data in a save way on an external disk – but it seems that the Drobo was the wrong choice – instead of backing up data to the Drobo I’m now backing up data to my laptop —> definitly the wrong way it goes…

I gave now the Drobo support a try – waiting what happens next…

Update: 13th March, 2009
What a perfect support by Drobo Inc. 🙂
Just opened a support case I was contacted in a perfect way – direct questions related to the issue, fine communication between different contacts at Drobo Inc Support and a fast result for their analyses about the issue itself.

It looks like I’ll have to blame Seagate and not Drobo – the problem seems to be a 1TB seagate disk which is used in my drobo:

Seagate drive with error...

Seagate drive with error...

There’s a knowledge base entry with several tools to check your drives at the seagate page – thank’s to Steven Ponder (Drobo Support) for providing the link.

Categories: Storage

PANIC: Talk to Russ if you get here!

February 26th, 2009 No comments

There’s a really coooool technote on IBM’s Lotus Domino Support site:

Problem Domino 8.5 server crashes with Panic message

Technote (troubleshooting)

Problem
Domino 8.5 server crashes with Panic message “PANIC: Talk to Russ if you get here!”

Symptom
Server crashes attempting to open a NIF container. Panic message is unusual and not descriptive.

###################################
## thread 63/131 :: server pid=426356, k-id=unning 3, pthr-id=15935
## stack :: k-state=wait, stk max-size=269208, cur-size=15864
###################################
ptrgl.$PTRGL() at 0x200003d0
raise.nsleep(??, ??) at 0x2002055c
raise.nsleep(??, ??) at 0x2002055c
sleep(??) at 0x200ce23c
.
.
.

Well – IBM layed off many people of their core staff the last 30days… so I hope for their customers prompted the red panic box with the above mentioned advise that Russ is still ‘property of IBM‘…

Categories: Lotus Domino